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Bill Pay Upgrade Resource Center 

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BankNewport will upgrade your ebanking experience within eBanking! You’ll find plenty of useful information on this page including what to expect the first time you log in to Bill Pay as well as some of the great new features that are now available to you.


If you have any questions or need assistance in any way, you may contact a representative in our eBanking Center by phone at 401.845.8616 or 877.709.2265 (toll free), Monday – Friday 7:00 am – 7:00 pm and Saturday 8:00 am – 2:00 pm.  You can also send us a secure message from the Service Center within eBanking and we have eBanking Professionals that can assist you at all of our branches.

On Wednesday, July 12th at 10:00 am, the upgrade to our enhanced eBanking Bill Pay system will be complete!



TIMELINE

On or before Monday, July 10th
All bills due between July 11th and July 16th must be scheduled with a Send On date prior to noon on Monday, July 10th for delivery between July 11th and July 16th.  Since Bill Pay will be unavailable during the upgrade, you will not be able to access or schedule bill payments during this time.

Monday, July 10th
Online Bill Pay will be disabled at 12:00 PM as we upgrade our Bill Pay system.  You will not be able to access any Bill Pay features during the upgrade.  All other eBanking/eMobile features will continue to be available.  Any previously scheduled and/or recurring bills will be paid as expected.

Tuesday, July 11th
Online Bill Pay will remain unavailable; however, all other eBanking/eMobile features will continue to be available.

Wednesday, July 12th
On Wednesday, July 12th at 10:00 am, you will be able to log in to our new Online Bill Pay system.  While all recurring payments and established payees will transfer to the new system automatically, we recommend the following:

  • Review your existing Scheduled Payments for accuracy.

  • Verify that your payee information is correct, including name, address and account number.

  • Verify that bill payments are being funded by the correct account if you have multiple checking accounts.


 

WHAT YOU NEED TO KNOW

  • Your payees and scheduled payments will be converted. 

  • Some bill pay addresses may change in order to send your payment out quicker.

  • All payment scheduling will be with a “deliver by” date.  You will no longer need to select a “send on” date.  Funds for electronic payments are withdrawn before 8:00 AM on the “deliver by” date.  Funds for check payments are withdrawn when the check clears against your account.

  • In addition to the payments methods you have been using, the new bill pay system may also send check payments that will clear directly against your account.  This will be especially common shortly after the conversion while the new system is learning your behavior but will likely decrease over time.

  • You will be able to re-enroll in eBills through a greatly enhanced and simplified process.  You may also be automatically enrolled in eBill trials.  Any eBill subscriptions you have today will end. 

  • You will be able to set a default funding account per payee.  The default funding account used today will not be converted.  You will need to select a funding account when scheduling any payments to ensure the payment is withdrawn from the correct account.

  • One year of bill pay history will be converted.

  • You will need to allow third party cookies to access bill pay if they are not already enabled on your browser.  MAC users may be impacted. 

  • Pay a Person Electronically will no longer be available.  All payees will be converted to a check payment.  Payments will be sent to the payee’s Financial Institution with the Payee’s Account Number on the check.  The Payee name will not be printed on the check.



NEW FEATURES

Popmoney’s Pay a Person
Easily send money securely to another person with our new Popmoney option.  You can access this new feature via eBanking or eMobile integrated with BankNewport’s Bill Pay. 

Payments scheduled by a “Deliver By” date rather than “Send On”

The delivery by date is the guaranteed date the payee will receive payment by.  Funds for electronic payments are withdrawn before 8:00 AM on the “deliver by” date.  Funds for check payments are withdrawn when the check clears against your account similar to checks you write today.  You will be able to see an image of these checks in your online banking transaction history. 

Make Recurring Payments
Flexible scheduling options including new auto payments based on eBill balances

Search Pre-catalogues Vendors
Add a payee with less information required

Rush payment options
Overnight check payments are available in addition to same day electronic payments.  A fee of $12.95 will apply.

Later cutoff times
Bill payments can be made as late as 10:00 PM and sent same day

Payee Grouping
Group “like” biller/payees together in the payment center.  Create your own Payee groups to view them in the way that works best for you.

Reminders/Alerts
Schedule payment reminders to ensure you don’t miss an upcoming payment.  You may also set alerts to notify you of activity on your account to protect against unauthorized use.

These alerts include:

  • Receipt Added/Modified
  • eBill due
  • eBill account changed
  • Payment due/past due
  • Payment Sent & Posted
  • Expedited Payment send/posted
  • Payment failure due to NSF

Memo Line on checks
Add invoice information or comments on the memo line for the payee to see, up to 32 characters!

 


  

WHAT DO I NEED TO DO AFTER THE UPGRADE?

Accept the New Bill Pay Terms & Conditions
You will be presented with new Terms & Conditions the first time you access Bill Pay after the upgrade is complete.

Note:  If you receive an error message that states “Bill Pay is not available,” please check to make sure we have the most up to date home phone and/or email address on file.  You may verify this information by accessing the “Service Center” tab within Online Banking.  If after verifying your information you continue to receive an error message, please contact Customer Service at 401.845.2265 or 877.709.2265 (toll free) and one of our representatives will be happy to assist you.  Customer Service is available Monday - Friday from 7:00 AM - 7:00 PM, and Saturday from 8:00 AM – 2:00 PM.

Review Your Scheduled/Recurring Bill Payments
Review your Payees to ensure their correct address and phone number has been transitioned.

Choose a Default “Pay From” Account
You will be required to choose a default “Pay From” account the first time you make a payment to a Payee.  You may now also choose a default Pay From account for each Payee.

Re-Enroll your eBills
Your current eBill subscriptions will not carry over.  To enroll, simply click the “Get eBills” flag, found next to the Payee in the Payment Center, and enter a few pieces of information to link your Payee account to the eBill Service.

Re-Establish Payments to “Individual” Bill Payees
Individual Bill Payees were transitioned, however, the payment method is no longer electronic, and it will now be delivered by check.  The best way to easily and securely pay an individual is with our new Popmoney “Pay a Person” service.   

Upgrade FAQs


BILL PAY CUSTOMERS WITH INDIVIDUAL PAYEES

What’s New?
Beginning July 12th at 10:00 am, the method of sending electronic payments to individuals in eBanking Bill Pay will change from electronic to check.  Checks will be issued with your BankNewport account number and will clear when presented for payment as if you wrote the check yourself.  These payments will take 5 business days to be delivered.

If your Individual Payee was to an individual who banks at BankNewport:
You may re-establish this payment via the Person2Person transfer option.

  • Login to your Online Banking
  • Click on the “Transfer Funds” icon
  • Click on the “Manage Person2Person” menu tab
  • Review the important information
  • From the drop-down menus, select the entity type and account type of the payee
  • Enter the receiving account number in the provided space and click continue

Important!  Delete this payee from your payee list in the bill payment module:
This transfer information will be saved for quick and easy access and will allow for a simple transfer of funds in the future.

If your Individual Payee was to one of your other accounts with BankNewport:
You may re-establish this payment via the Make a Transfer option.

  • Click the Transfer Funds tab in Online Banking
  • Click the Make a Transfer menu item
  • Choose the accounts that you would like to move money from and to
  • Choose the scheduling option – you may make an immediate transfer, schedule transfer or recurring transfer
  • Click submit to complete the transfer request

If your Individual Payee was to yourself at another financial Institution:
You may re-establish this payment via the Bank2Bank transfer option.

  • Click the Transfer Funds tab in eBanking
  • Click the Manage Bank2Bank Transfers menu item
  • Complete the Add Bank2Bank Account form
  • Click submit to initiate the Bank2Bank approval

NOTE:  Verification of your account at the other Financial Institution is required before you may make a transfer.  Please allow several days to complete this process.

Popmoney’s Pay a Person
Easily send money securely to another person with Popmoney!  You can access this new feature via Mobile or Online. 

If you have any questions, please contact Customer Service at 401.845.2265 or 877.709.2265 (toll free) and one of our representatives will be happy to assist you.  Customer Service is available Monday - Friday from 7:00 AM - 7:00 PM, and Saturday from 8:00 AM – 2:00 PM.