Zelle^® Business Banking

To determine whether your small business account is eligible to enroll with Zelle^®, please reach out to our Contact Center Team at 401.845.2265 or 877.709.2265 during regular business hours; Monday - Friday from 8:00 a.m. to 6:00 p.m, and Saturday from 9:00 a.m. to 1:00 p.m. A Representative will work with you to determine eligibility and help to set up your account.

No, BankNewport does not charge a fee to use Zelle^® with a small business account

Your email address or U.S. mobile phone number may already be enrolled with Zelle^® at another bank or credit union. Call our customer support team at 401.845.2265 and ask them to move your email address or U.S. mobile phone number to so you can use it for Zelle^®.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your account so you can start sending and receiving money with Zelle^® through the mobile banking app and online banking. Please call BankNewport customer support at 401.845.2265 for help.

Whether you use Zelle^® with a business account or a consumer account, Zelle^® uses the same network to initiate payments to small businesses and consumers. Consumers who are already enrolled with Zelle^® through their banking app don't need to do anything different to send money to a small business.

There are a few ways you can encourage your customers to pay you with Zelle^®.

• Tell customers verbally that you accept payments with Zelle^®, and that they can easily send you money right from their banking app.
• Include it on an invoice. We recommend adding “I accept payments with Zelle^®” or “Pay me with Zelle^®”.
• Use Zelle^® to request money from your customers (which will send them a notification telling them you’ve requested payment with Zelle^®).²
• Download Zelle^® marketing assets for free from zellepay.com and add them to your website, social media and more!
• You’ll only be able to receive payments from consumers using Zelle^® through their financial institution’s banking app, not the Zelle^® app.

No. To use Zelle^®, the sender and recipient’s bank accounts must be based in the U.S.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”
If the person you sent money to has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call customer support at 401.845.2265 so we can help you.

The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine send limits, call customer support at 401.845.2265.

There are no limits to the amount of money you can receive with Zelle^®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.