Zelle^® Personal Banking

No, BankNewport does not charge any fees to use Zelle^®. Your mobile carrier’s messaging and data rates may apply.

Your email address or U.S. mobile phone number may already be enrolled with Zelle^® at another bank or credit union. Call our customer support team at Call 401.845.2265 and ask them to move your email address or U.S. mobile phone number to so you can use it for Zelle^®.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your account so you can start sending and receiving money with Zelle^® through the mobile banking app and online banking. Please call BankNewport customer support at Call 401.845.2265 for help.

No. To use Zelle^®, the sender and recipient’s bank accounts must be based in the U.S.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

If the person you sent money to has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call customer support at Call 401.845.2265 so we can help you.

The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine send limits, call customer support at Call 401.845.2265.

There are no limits to the amount of money you can receive with Zelle^®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.