Fingerprint/Face ID Authentication FAQ

Fingerprint/Face ID Authentication is now available on the BankNewport Mobile App! Learn more about Fingerprint/Face ID Authentication and how it works below.

General Functionality FAQ

What smartphone devices are supported?

Fingerprint/Face ID Authentication is available for Touch ID capable iOS devices and Android devices that have compatible fingerprint support running Android 6.0 or higher. Compatible Android devices are those that are using Android’s Fingerprint/Face ID support. Specific devices from manufacturers that have created their own Fingerprint/Face ID supported devices and are not using Google’s built-in support for Android are not compatible. Examples of known devices that are not supported are the Samsung Galaxy S5 and Note 4. These devices use Samsung’s Fingerprint/Face ID drivers, not Google’s Android.

What is Fingerprint/Face ID Authentication?

Fingerprint/Face ID Authentication is an optional authentication method offered by BankNewport to log in to BankNewport’s Mobile Banking. It is available for iOS devices with Touch ID™ capability and Android devices that have compatible Fingerprint/Face ID support running Android 6.0 or higher.

What is Fingerprint/Face ID?

Fingerprint/Face ID is a biometric recognition feature, designed, released and trademarked by Apple Inc.

Can I use Fingerprint/Face ID to log in to the BankNewport Mobile Banking app?

Yes, once the device is registered for Fingerprint/Face ID Authentication and if you are using a Fingerprint/Face ID capable Apple device.

If my Fingerprint/Face ID is not recognized, can I still log in to my account?

Yes. You can still log in to the BankNewport Mobile Banking app using your User ID and password.

Can I use Fingerprint/Face ID Authentication to log in if I have other people's fingerprints stored on my device?

When you enable Fingerprint/Face ID Authentication to log in, any Fingerprint/Face ID stored on your device at the time of registration, can be used to log in to the BankNewport Mobile Banking app. If you have other people's Fingerprint/Face ID registered on your mobile device, they will be able to access your account information as well. For your security, any time a new Fingerprint/Face ID is added to your device, you will be required to re-enroll in this feature.

What if my Fingerprint/Face ID Authentication enabled phone is lost or stolen?

If your mobile device is lost or stolen, you can delete a device at any time by logging in to your account from a PC or another device and selecting the Fingerprint/Face ID Device Management screen. You can delete the lost/stolen device from the list of devices currently authorized. In addition, any time a new Fingerprint/Face ID is added to the device, re-enrollment is required. So a lost device will not be able to access your account without your fingerprint or User ID and password.

Will my Fingerprint/Face ID be stored in the app or elsewhere within BankNewport’s Mobile Banking?

No. Your Fingerprint/Face ID will never be stored in the BankNewport Mobile Banking app or kept within BankNewport’s Digital Banking.

How can I disable Fingerprint/Face ID Authentication?

Fingerprint/Face ID Authentication can be disabled in a number of ways:

1. By using the mobile app and navigating from the: Login page > Service Center > Manage Fingerprint/Face ID > Fingerprint Enrollment > Click “Un-enroll”;

2. By using the mobile browser to log in to your accounts and navigating to the “Manage Fingerprint/Face ID Devices” screen or the Fingerprint Enrollment page; or

3. By using a PC and navigating to the desktop version of “Manage Fingerprint/Face ID Devices.”

4. If you delete your device from the Mobile app using the Manage Fingerprint/Face ID devices screen (Service Center > Manage Fingerprint/Face ID > Manage Fingerprint/Face ID Devices > Click the red “x” in the delete column that corresponds to the device you wish to delete), the next time that device attempts to log back in, you will be unable to use the registered device Fingerprint/Face ID and must un-enroll your device from the Fingerprint/Face ID Enrollment screen.

Can I use any finger for Fingerprint/Face ID Authentication?

Yes, as every Fingerprint/Face ID is unique. You can store as many of your fingerprints as the device allows. Any Fingerprint/Face ID that is stored on the device can be used to access your Mobile Banking. So you can use any Fingerprint/Face ID that you have stored on your device.

Can more than one person's Fingerprint/Face ID be registered to my app?

BankNewport does not collect or store your Fingerprint/Face ID in any case. Your Fingerprint/Face ID is stored on your device when you set up your Fingerprint/Face ID enabled device.

Just like it is your responsibility to keep secure your Digital banking User ID and password, Fingerprint/Face ID Login should be treated with the same level of security. This means that you should not have other people's Fingerprints/Face ID stored on your device if you would like to use this login option. However, if someone else’s fingerprints are stored on your device and you enable Fingerprint/Face ID authentication, the second person will also have full access to your account.

How does BankNewport know that it is my Fingerprint/Face ID?

BankNewport does not collect your Fingerprint/Face ID details and cannot link it to the personal information we hold about you. BankNewport is relying on the device to authenticate the Fingerprint/Face ID and confirm or reject verification.

What happens when I buy a new phone?

You will need to register your Fingerprint/Face ID on the new device, and then set up Fingerprint/Face ID Login to access Mobile Banking using your Fingerprint/Face ID.

I have a compatible device, but Fingerprint/Face ID Authentication is not showing when I launch the app?

Fingerprint/Face ID Authentication will only display within the mobile banking app if you have set it up on your device’s “Fingerprint/Face ID” settings and register the device.

Removing and Disabling Fingerprint/Face ID FAQ

How do I remove existing Fingerprint/Face ID on the device?

For iPhone, go to Settings > Touch ID & Passcode

For Android devices, go to the device settings screen. Within settings, fingerprint will either be under the Lock Screen and Security, or Security, > tap Fingerprints > EDIT > select fingerprint > REMOVE

How do I disable Fingerprint/Face ID Authentication?

Within the BankNewport app, navigate to the Service Center menu > Manage Fingerprint/Face ID > Fingerprint Enrollment > and select “Un-enroll”: that device will no longer be able to log in with Fingerprint/Face ID Authentication.

Fingerprint/Face ID Authentication can be disabled in a number of ways:

1. By using the mobile app and navigating from the: Log In page > Service Center > Manage Fingerprint/Face ID > Fingerprint Enrollment > Click “Un-enroll”;

2. By using the mobile browser to log in to your accounts and navigating to the “Manage Fingerprint/Face ID Devices” screen or the Fingerprint Enrollment page; or

3. By using a PC and navigating to the desktop version of “Manage Fingerprint/Face ID.”

4. If you delete your device from the mobile app using the Manage Fingerprint Devices screen (Service Center > Manage Fingerprint/Face ID > Manage Fingerprint/Face ID Devices > Click the red ‘x’ in the delete column that corresponds to the device you wish to delete), the next time that device attempts to log back in, you will be unable to use the registered device fingerprint and must un-enroll your device from the Fingerprint Enrollment screen.

Fingerprint/Face ID Login FAQ

How do I log in with Fingerprint/Face ID?

On the app’s login screen, a message will display prompting you to log in with your fingerprint.

What do I do if the app is not accepting my Fingerprint/Face ID after registering?

If the Fingerprint/Face ID does not work, you can revert to your existing password for BankNewport’s Digital Banking. You can delete the fingerprint on the device and set it up again if you wish to use Fingerprint/Face ID Login.

Can I use Fingerprint/Face ID Authentication to log in if I have other people's fingerprints stored on my device?

When you enable Fingerprint/Face ID Authentication, any fingerprint stored on your device at the time of registration can be used to log in to the BankNewport Mobile Banking app. If you have other people's Fingerprint/Face ID registered on your mobile device, they will be able to access your account information as well. For your security, any time a new Fingerprint/Face ID is added to your device, you will be required to re-enroll in this feature.

If my Fingerprint/Face ID is not recognized, can I still log in to my account?

Yes. You can still log on to the BankNewport Mobile Banking app using your User ID and Password.

Is the same Fingerprint/Face ID that unlocks the device able to log in to the BankNewport Mobile app?

Yes. Once enrolled in Fingerprint/Face ID Authentication, Fingerprint/Face ID Login is activated. Any fingerprint which is stored on the device can then be verified to log in to Mobile Banking.

If I have Fingerprint/Face ID capability on my device, do I have to use Fingerprint/Face ID login for Mobile Banking?

No. You can use your User ID and Password to log in to Bank Newport’s Mobile Banking.

Is Fingerprint/Face ID Authentication secure?

Fingerprint/Face ID Authentication has the same high level security as all authentication methods for online and mobile banking.

Technical details: Both Google and Apple have a hardware-backed chip on supported devices. When registering for Fingerprint/Face ID Authentication, we generate an RSA Public/ Private Key that is stored and encrypted by that hardware chip. The only way it can be accessed is when the device Operating System authenticates the user through the fingerprint scanner. The private key never leaves the device’s trust zone, which is not accessible by software. The server has the public key. When signing in, a signature is created by the trust zone using the private key. This signature is sent to the server where it verifies its authenticity by comparing to the public key. This allows the user to log in. This is also why any changes to items within this process will require the user to re-enroll in this service. This includes when the user adds a new fingerprint, the app is reinstalled or a change is made to the device OS that affects anything related to fingerprints on the device.

If the device doesn’t recognize my Fingerprint/Face ID, can I still access my account?

Yes. Users always have the option to log in using their BankNewport User ID and Password. Simply select the option to ‘Log in with password’ on the fingerprint pop up message.

Can more than one person log in to BankNewport’s Mobile Banking app using Fingerprint/Face ID Authentication on the same device?

On enrollment, any Fingerprint/Face ID you save on your device may access BankNewport’s Mobile Banking app. You should not register for Fingerprint/Face ID authentication if you wish to retain other people's fingerprints on your device.

Will a password be required when using Fingerprint/Face ID Authentication?

No. Once you are enrolled with Fingerprint/Face ID authentication, your fingerprint is the only required login credential.

Fingerprint/Face ID Enrollment FAQ

Where is my Fingerprint/Face ID stored?

BankNewport does not hold or store your Fingerprint/Face ID. Your Fingerprint/Face ID is stored on your device (as part of the user settings) when you set it up. We rely on the device to authenticate your Fingerprint/Face ID if you choose to use Fingerprint/Face ID login when accessing Mobile Banking.

Does my device need to be password protected to register for Fingerprint/Face ID Login?

Yes. As per the operating system requirements, you will be required to password protect your device before you can set up Fingerprint/Face ID access.

If my device is stolen, will someone be able to access my accounts?

Another person would need your BankNewport User ID and password to access your accounts. Please call us in the event your device is lost or stolen so we can reset your password as an added level of security.

How do I enroll in Fingerprint/Face ID Authentication?

On the BankNewport app login screen, enter your User ID and Password, then navigate to the Service Center menu > Manage Fingerprint/Face ID > Fingerprint Enrollment > You will be prompted to give your device a name (should be unique) along with providing your BankNewport User ID and password. Once all three fields are filled out, you can select enroll. The next time you log in to BankNewport’s Mobile Banking app, you will be prompted to use your Fingerprint/Face ID.