Frequently Asked Questions

Personalize your BankNewport Debit Card!

The BankNewport #1 Card℠ is just like a normal debit card, except you get to customize it! You choose the photo or image that you want on the card. There are Image and Upload Guidelines of course, but as long as your image complies with those basic rules, you can create a debit card that’s unique to you.

How do I get a #1 Card? +

If you already have a BankNewport Visa® Debit Card just go to our #1 CardSM page on our website, to order your new #1 Card.

Card customization is easy; there are three simple instructions to follow.

1. Upload the photo you would like on your card.

2. Customize the look of your card by enlarging, cropping, or rotating.

3. Once you are satisfied with the look of your card, click the submit button.

What if I don’t have a BankNewport Visa® Debit Card? +

1. If you have a checking account, but not a BankNewport Visa® Debit Card please contact us to open one.

2. If you do not have a checking account with us you can open an account online, stop by one of our branches to open an account or contact Customer Service at 401.845.2265 or 877.709.2265 outside the Newport County area and one of our representatives will be happy to assist you. Customer Service is available Monday - Friday from 7:00 a.m. - 7:00 p.m., and Saturday from 8:00 a.m. - 2:00 p.m.

How much does a #1 Card cost? +

It works just like a regular Visa® Debit Card. A production fee of $8.95 per card will be charged to your checking account each time you request a new card with the exception of any special promotion. If your card is destroyed, lost or stolen, we may charge you an $8.95 processing fee for a new card. That’s it! There is no additional cost to use your #1 CardSM.

Can I change the image on #1 Card? +

Yes. You can change your custom image as often as you like. Each time you order a new card, $8.95 will be charged to your checking account.

Can my joint account holders design their own cards, too? +

Absolutely. Every card associated with your account can be customized by the individual cardholder. Each custom card is only $8.95.

Will my card number or my PIN number change? +

Yes, you will receive a new image card with a new card number. For security purposes, you will need to call the automated system (VRU) to activate the card and set the PIN.  You may keep the same PIN as your old card.

Can I customize my BankNewport Business Visa® Debit Card? +

At this time the #1 CardSM is only available for personal accounts.

Can I customize my personal regular BankNewport ATM Card? +

At this time the #1 CardSM is only available for personal Visa Debit Card accounts. Please contact Customer Service at 401.845.2265 or 877.709.2265 outside the Newport County area and one of our representatives will be happy to assist you in obtaining a #1 CardSM. Customer Service is available Monday - Friday from 7:00 a.m. - 7:00 p.m., and Saturday from 8:00 a.m. - 2:00 p.m.

How do I know if my image was approved? +

Every submitted image is reviewed for compliance with the Upload and Image Guidelines. Each image must also follow the Visa® Issuing Guidelines as set by Visa International. Once your image is approved, you will receive an approval email and your card will be ordered. You should receive your new #1 CardSM in 7-10 business days.

What if the image I submit isn’t accepted? +

BankNewport will reject an image if it does not meet our Upload and Image Guidelines or if it is in breach of a third party’s copyright.

We’ll notify you by email if there’s a problem with your image, and you’ll have the opportunity to submit another photo. In most cases it may be as simple as selecting an image that isn’t trademarked or under copyright. If we send you an email advising that your image has been rejected, simply follow the instructions provided in the email to redesign your card using a new image of your own or one from our image library. You will not be charged a fee for a rejected image.

When I receive my renewal card, will it still have my personalized image? +

Yes. Upon expiration of your card, any reissued cards will have the same image as your most recently requested design. A production fee of $8.95 will be charged to your checking account for each expired card renewal. However, if you change your design prior to 60 days of expiration, you may receive two cards: one with the old design, and one with the new design. And it is possible you might receive the new design first followed by a card with the old design. It is important that you destroy the card you don’t want to use or with the old image. Please note that until you destroy the card you don’t want to use, you are liable for both cards, in accordance with the relevant Terms and Conditions of the contract regulating their use.

How can I turn my picture into a digital photo? +

To upload your picture, it must be saved as a digital image on your hard drive. Most photo processing services can scan your photo onto a disk. You can then transfer the photo from your disk to your hard drive for uploading. Remember, the image needs to be saved in either JPEG (.jpg, .jpeg), PNG, GIF, Bitmap (.bmp), or TIFF formats.

What size and format does my digital photo need to be? +

Picture files can be in JPEG (.jpg, .jpeg), PNG, GIF, Bitmap (.bmp), or TIFF formats

Minimum size: The file size should be at least 50KB in size and at least 840 x 840 pixels. You cannot upload an image that is less than 840 pixels along its smallest side.

Maximum size: Image files cannot exceed 10 megabytes (MB).

Please see our Upload and Image Guidelines for full details.

Do I need special software to design my #1 Card? +

In order to process your image, you will need Flash player 9.0 (or higher). If you do not already have Flash player installed, you can download it free of charge at Adobe.com.

Can I edit my original image? +

No, you cannot edit the original image but you can adjust how it fits on your card. You’ll be able to:

  • Adjust the size of your image on your card
  • Rotate your image in 90 degree increments
  • Flip it for a mirror image
  • Place the image where you want it to be
Can I improve the quality of my image? +

Unfortunately we cannot improve the quality of the image. So make sure you choose a high resolution picture.

Does BankNewport adjust the picture to make it look nicer on the card? +

BankNewport does not adjust the picture in any way. Please make sure to place the picture exactly where you want it to be and make any adjustments in the “card designer.” What you see is what you get!

What should I do when I receive my #1 Card? +

Upon receipt of your new card, you must first activate your card and set the PIN by calling 1-800-992-3808, English and Spanish available. 

You will be prompted to enter:

  1. Full Card Number
  2. Security code on back of card
  3. The last 4 digits of your SSN
  4. Card expiration date (MM/YY)
  5. The 10 digit primary phone number associated with this card (if not calling from the primary phone number on file)
  6. Select PIN and re-enter to validate
  7. Card is now active and PIN is set

Once activated it's ready for use for all of your everyday purchases and ATM transactions. If you have any questions, please call us at 401-845-2265 or 877-709-2265.  We hope you enjoy your new personalized card and thank you for choosing BankNewport.

If you have converted an already existing debit card into a #1 CardSM, then it is important to destroy your old card as soon as you receive your #1 CardSM. Please note that until you destroy your old card, you are liable for the use of both cards, in accordance with the relevant terms and conditions of the contract regulating their use.

How will I receive my personalized card? +

Your card will be mailed to you via the US Postal Service.

What if my card is lost or stolen? +

You may deactivate your Personalized Debit Card within Digital Banking's Service Center. You can also call BankNewport’s 24 hour Telephone Banking System at 401.845.2265 or 877.709.2265 (option #6). If your card is lost, stolen or destroyed, we may charge you an $8.95 processing fee for a new card.